Intake that documents the injury, not just the caller.
Burt answers every injured person the moment they reach out: chat, text, or phone, English or Spanish, any hour. And it captures evidence of the injury while it still exists.
I’m here whenever you’re ready. What happened?
we got rear ended on i-35 last thursday. my neck has been killing me since
That sounds scary. I’m sorry. If you have photos from that day, you can drop them right here and I’ll add them to your file.
Got it, added to your file. Was anyone in the car with you?
- Injury type
- Motor vehicle accident
- Injury date
- Aug 27 said as “last thursday”
- Severity
- Severe
- Incident state
- TX
- Liability
- Strong
- Representation
- Not represented
The actual Burt widget and dashboard. Sample conversation — every name and number is fictional.
Evidence captured at intake. Documented. Never lost.
Every other intake tool takes a message. Burt collects the injury itself: photos of the crash, walk-around video of the damage, a webcam statement in the claimant’s own words, the police report. All attached to the case file from minute one, timestamped, before memories fade and bumpers get fixed.
No other intake platform does this today. It’s why Burt exists.
However they reach out, Burt is already there.
Web chat
Embedded on your site, branded as your firm. The conversation starts the second a visitor does. One line of code, or the WordPress plugin.
Phone calls
The same AI answers every inbound call with a natural voice, not an IVR tree, completes the intake, and follows up by text for evidence.
Text messages
Claimants answer texts they’d never answer as calls. Burt keeps the thread going until the intake is complete.
Photos & files
The crash, the bruise, the police report, dropped straight into the conversation and onto the case file, each one read and given a plain-English title and summary the moment it lands.
Video
Walk-around video of vehicle damage and injuries, timestamped at intake and described in writing before anyone on your team presses play. The record adjusters can’t argue with.
Webcam statements
A recorded statement in the claimant’s own words, minutes after they reach out, not weeks later when the story has softened.
People don’t open up to robots.
Injured people hold back from AI — every firm running a scripted bot sees it. Burt is built on the opposite bet.
- It learns from every conversation, constantly tuned on what actually makes claimants comfortable, so it keeps sounding less like software.
- It adapts mid-conversation, reading how someone talks and reshaping its questions to draw out what people usually won’t tell a machine.
- The result is fuller intakes: contact, incident, injuries, evidence, without the interrogation feel that makes claimants quit halfway.
How is your daughter doing today?
shes ok. still gets headaches at school tho
I’m glad she’s okay. And the headaches are worth mentioning to her doctor. Has she seen one since the accident?
not yet, we werent sure it was a big deal
That’s really common, and it’s exactly the kind of thing the firm will want to know about. I’ve noted it in your file.
Your team hears about it in seconds, not at sunrise.
The moment a lead qualifies, Burt alerts your team and keeps escalating until a human claims it, then hands over the live conversation in one click.
Take over any conversation at any moment. Burt steps aside instantly, your agent talks to the claimant directly, and every handoff is recorded in the transcript. Hand it back when you’re done.
conversion lift when a lead is answered in under one minute.*
*Published lead-response industry research.
An injured person doesn’t wait.
They keep calling until a firm picks up, and whoever answers first usually signs the case. Over 40% of leads are lost in the first hour.*
Burt answers in seconds. At 2 a.m. In Spanish. While collecting photos of the crash.
You only pay for real cases.
Burt qualifies every conversation before it ever bills you. Spam, solicitors, wrong numbers, and duplicates cost you nothing, and never will. Billing runs in arrears, so you see every case packet before you pay for it, and you can dispute any charge.
See full pricingQuestions firms actually ask
How fast can we go live?
Minutes. Create your account, set your states and practice areas, and add one line of code to your site, or install the Burt WordPress plugin and click Connect. Your widget is live the moment you flip the switch.
Does Burt replace my intake staff?
No. It covers the hours and volume they can’t. Your team sees every conversation in the Burt inbox and can take over live at any moment with one click. Burt steps aside instantly and the transcript records the handoff.
What counts as a “qualified case”?
A real injured person with verified contact details, a real incident, in your states and practice areas, scoring above the qualification threshold. Anything less (spam, solicitors, out-of-state, already represented) is filtered and costs you nothing.
What if I disagree with a charge?
Dispute it from your billing page: disconnected number, spam, already represented, outside your practice area, or duplicate. Billing runs in arrears, and upheld disputes are credited to your next invoice.
Does Burt speak Spanish?
Yes: full intake in English and Spanish, automatically matching the language the claimant uses.
Can we keep our answering service?
Of course. Many firms run Burt on their website and texts first and route phone lines over once they’ve seen the case packets side by side. Nothing about Burt requires ripping anything out.
Never miss another injured client.
Founding Client seats are limited: locked pricing, a direct line to the team building Burt, and your firm’s cases shaping what we build next.